BodyProCoach, Its subsidiaries and affiliates are committed to processing, using, transferring, and managing personal information according to India’s Privacy Principles, and following other applicable privacy laws. This Policy details how BodyProCoach collects, uses, transfers, and shares your personal information.
This Privacy Policy applies to the personal information we obtain when you interact with BodyProCoach when you visit and use our locations, attend our events, use our websites, apps, and other online services apply for a job with us or otherwise connect with us (collectively, the “Services”).
We ask for personal information so you can use our services, sign in to your account, receive customer support and safety information, and communicate with us about our services, promotions, and activities. We collect the following information when you engage with us.
When you create an account we collect:
When you buy products through BodyProCoach or our partners, affiliates, and subsidiaries:
Purchase history When you use our Websites or Apps
When you choose to sync or connect your devices
When you interact with us
When you interact with our online services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A cookie is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.
These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services. Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Sites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.
Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time. Please note that not all tracking will stop even if you delete cookies. For information about Do Not Track, please visit www.allaboutdnt.org.
BodyProCoach collects personal information reasonably necessary to carry out our business, assess and manage our members’ needs, and provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties, and managing members.
The purposes for which BodyProCoach usually collects and uses personal information may include:
The phone number you provide during registration or account setup is collected solely for the purpose of user authentication and account security. We may use your phone number to:
We do not sell your personal information or transfer personal information to third parties to use for their benefit; however, we allow certain companies to place tracking technologies like cookies on our Services. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on our Services or others. Except for this kind of sharing, we do not sell any of your information. For more information please see the section of our policy titled, “Information Collected by Automated Means.”
We may share your personal information for the purposes as follows:
We may use and disclose your personal information for other purposes explained at the time of collection (such as in a specific privacy collection statement or notice) or otherwise as set out in this Privacy Policy.
We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.
We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information upon your request or securely destroy the information, unless we are legally required to retain it.
You can opt out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for the same, by the methods provided below. Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, you may receive communications scheduled before our receipt of your withdrawal of consent.
You may reply to a promotional or marketing e-mail that you have received from us with the word ‘Unsubscribe’ in the subject line or you can email us directly at [email protected]. You may also unsubscribe from receiving marketing or other commercial emails by following the instructions included in the email. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.) Another way to unsubscribe is to delete your account in the app but this is irreversible, and you will lose access to your account and records. You would also need to cancel your subscription to avoid ongoing subscription charges. We may also provide additional methods for you to opt out of having your personal information used or disclosed for promotional and marketing purposes.
Please note, even if you opt out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, information about reservations or rentals, payment receipts, or notifying you of updates to our Privacy Policy or Terms & Conditions.
You may have certain rights and choices regarding our processing of your personal information. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right to:
We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights concerning that information. If you are an authorized agent requesting on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request
Under some circumstances, we will use your email address on file to verify your identity. We may also request additional information. For example, if we suspect an access request is fraudulent, we will request additional information to verify your identity.
We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavour to inform you of the denial and provide an explanation of our actions, and the reasons for the denial.
We will not restrict or deny you access to our Services because of choices and requests you make in connection with your personal information. Please note, that confident choices may affect our ability to deliver the Services.
Where you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for the use of your personal information. In certain circumstances even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or to exercise or defend our legal rights or meet our legal and regulatory obligations. To request to exercise any of these rights (where applicable) about your personal information, please contact us using the contact details below.
If you wish to contact us to make a request in connection with the personal information we have or to inquire or provide feedback about our privacy practices, you can email us directly at [email protected].
Your exercise of the rights described above is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.
You may make a complaint about privacy to the Privacy Officer at the contact details set out below. We may ask you to provide further information about your complaint and the outcome you are seeking.
If you are not satisfied with our response to your complaint, or you consider that BodyProCoach may have breached the Indian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Indian Information Commissioner. The Office of the Indian Information Commissioner can be contacted by telephone at +91 9920116633 or by using the contact details on the website. Concerning individuals located in India, where we are unable to resolve an inquiry or a complaint, you have the right to contact the data protection regulator in the Indian country in which you are based.
BodyProCoach is a global organization that works with members, service providers, sponsors, and commercial interests across the globe. We may transfer your personal information to countries other than the country in which you initially provided the information for the purposes described in this Privacy Policy. For example, if you are located outside of India, we typically transfer and process all personal information in India. The countries to which we transfer personal information may not guarantee the same level of protection for personal information as the one in which you reside.
Suppose we transfer your personal information to other countries. In that case, we will either transfer it subject to the recipient’s compliance with standard contractual clauses and binding Corporate Rules, or with your consent to the transfer, unless we are permitted by law to transfer personal information without such format.
“We maintain administrative, technical and physical safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.
Our Services may contain links or references to third-party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Policy does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites
BodyProCoach may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website).
The contact details for BodyProCoach are:
Postal: Tenment 244/1952 Motilalnagar no.1, New Link Rd, near Vibgyor school, off to, Goregaon West, Mumbai, Maharashtra 400104
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